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Terms and Conditions

Last updated: October 25, 2023

Please read these terms and conditions carefully before using Our Service.

CTO Digital Ltd

Business Information:

Business Address- Unit 115, Cleveland Business Centre, 1 Corporation Rd, Middlesbrough TS1 2RQ

Company Number – 14870290

VAT Number – 441657981

Customer Service Contact Information –

Tel 01642 668230

Email – info@ctodigital.co.uk

Service Description:

CTO Digital Ltd will offer digital marketing services to the client, as per the mutually agreed terms. These services encompass a broad spectrum of activities, which may comprise, but are not restricted to: Website Design & Build, Search Engine Optimisation (SEO), Content Creation, Website Hosting and Directory Listing Management. All services are paid for in British Pounds.

Service Standard:

CTO Digital Ltd is dedicated to providing a timely and uninterrupted service. However, please note that CTO Digital Ltd cannot be held responsible for any loss arising from delays, non-deliveries, or service interruptions that result from factors beyond our control or any errors or omissions on the part of the Customer.

It is important to emphasise that CTO Digital Ltd disclaims any warranties or guarantees regarding the accuracy of third-party information received through the Service. We are committed to delivering a high-quality service, but the accuracy of third-party data is beyond our control.

Disclaimer Regarding Website Content:

We want to make it clear that we cannot be held accountable for any content or imagery that appears on your Website. It is essential to ensure that no links on your Website could be perceived as libelous, obscene, or criminal. This includes the sourcing of content or imagery that you do not have authority to use. Additionally, your Website should not infringe upon, violate, or advocate the infringement or violation of any third-party rights.

Please note that this disclaimer is provided in the English language for your understanding and reference.

Client Responsibilities:

The Client commits to supplying accurate and comprehensive information essential for the Company to execute the services proficiently. It is the Client’s responsibility to secure all essential permissions, licences, and consents for the use in any content, trademarks, logos, or other materials furnished to the Company for inclusion in marketing campaigns.

Fulfilment Policy:

At CTO Digital, we are committed to providing top-quality digital marketing services and ensuring a seamless experience for our clients. We understand that circumstances may change, and customers may need to cancel or return our services. This Returns and Cancellations Policy outlines the terms and conditions related to the cancellation and return of our no-contract digital marketing services with monthly payments.

1. Cancellation of Services

1.1. Monthly Services: Clients who have subscribed to our monthly digital marketing services may cancel their services at any time. We do not require a long-term contract commitment, and you have the flexibility to cancel whenever you wish.

1.2. Cancellation Process: To cancel your services, please contact your personal Account Manager or support@ctodigital.co.uk You will need to provide your account information and specify the date on which you want the cancellation to take effect. Your cancellation request will be processed promptly.

1.3. Cancellation Charges: There are no cancellation fees or penalties for terminating your monthly services.

2. Refunds

2.1. Monthly Payment Refunds: Since our services are billed on a monthly basis, we do not issue refunds for any unused portion of the month following your cancellation.

2.2. Services Rendered: We do not provide refunds for services that have already been rendered. Any charges for the current month will apply, and your services will continue until the end of your current billing cycle.

3. Returns

3.1. Products: Please note that we do not sell physical products. Our services are digital in nature, and therefore, there are no tangible products to return.

4. Special Circumstances

4.1. Quality Concerns: If you have concerns regarding the quality of our services, we encourage you to reach out to our Customer Support team at support@ctodigital.co.uk 

We are committed to addressing any issues promptly and finding solutions to meet your expectations.

4.2. Technical Issues: In the event of technical issues or service disruptions, please contact our support team. We will work diligently to resolve the problem and ensure your services are restored to their normal functionality.

5. Changes to the Policy

CTO Digital reserves the right to make changes to this Returns and Cancellations Policy from time to time. Any updates will be published on our website, and the revised policy will become effective on the date of publication.

By using our services, you agree to adhere to the terms and conditions outlined in this Returns and Cancellations Policy.

6. Service Delivery

All services purchased will be given a time for delivery at the point of purchase, typically 8 weeks from purchase.

7. Terms Of Promotion(s)

All promotions will be outlined in a contract or proposal prior to purchase. 

Limitation of Liability:

CTO Digital will diligently perform the services to the best of its capabilities, but does not provide any assurances regarding specific outcomes or results. We shall not be held accountable for any direct, indirect, incidental or special damages arising from the utilisation of, or the inability to utilise, the services, even if prior notification of such damages was given.


Both parties agree to maintain the confidentiality of all sensitive information and proprietary data shared during the course of the engagement. CTO Digital may use anonymous, aggregated data for reporting and analysis purposes.

Privacy Policy: 

Please find our latest privacy policy here https://ctodigital.co.uk/privacy-policy/

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

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CTO Digital © 2024 · All Rights Reserved. | VAT Number: 441657981 | Company Number: 14870290