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Plumbing The Web: Plumber Web Essentials

Plumbing maintenance

Succeeding online as a plumber is not as easy as it once was.

We work with plumbers the length and breadth of the country and have had some great success. The plumbing industry has become a competitive place online, when you conduct a search for a ‘Plumber in Portsmouth’ or any other major town or city, you will find millions of plumbers fighting to be on the first page of any search engine. A well-designed website and effective SEO strategy can make all the difference in attracting customers and growing your plumbing business. In this article from CTO Digital, we will explore the essential elements of plumber web design and SEO to help you establish a strong online presence and connect with potential customers.

Web design drawing

Web Design Essentials for Plumbers

Mobile-First Design

In today’s competitive online market, a responsive and mobile-first web design is no longer a choice but a necessity. With the majority of internet traffic coming from mobile devices, it’s crucial that your plumbing website is optimised for smartphones and tablets. Here’s why:

  • User Experience: A mobile-friendly design ensures that visitors can easily navigate your site, find information, and contact you regardless of the device they’re using.
  • Google’s Ranking Factor: Google priorities mobile-friendly websites in its search results, making it essential for SEO. Mobile-first design can improve your website’s ranking in search engine results pages (SERPs).

Clear and Concise Industry-Related Call to Action (CTA)

Your plumbing website should have a clear and compelling call to action (CTA) that encourages visitors to take the desired action, such as contacting you for plumbing services. Your above the fold message in the plumbing industry needs to be clear and concise, how can you help the visitor who has landed on your page? Here’s how to create an effective CTA:

  • Be Specific: Use language that directly tells visitors what action you want them to take. For example, “Schedule a Plumbing Inspection” or “Get a Free Quote.”
  • Highlight Benefits: Explain the benefits of taking the action, such as solving their plumbing problems, saving money, or ensuring their safety.
  • Placement: Ensure that your CTA is prominently displayed on your website, preferably at the top of the homepage and strategically throughout your site.

Engaging Content

Engaging content is a crucial aspect of plumber web design. High-quality content not only informs your audience but also builds trust and authority. Consider these content strategies:

  • Informative Blog Posts: Regularly publish blog posts that address common plumbing issues, offer maintenance tips, and provide valuable information. This demonstrates your expertise and helps with SEO.
  • Video Content: Create short, informative videos about plumbing topics or showcase your team in action. Videos can engage visitors and keep them on your site longer.
  • Customer Testimonials: Display testimonials and case studies from satisfied customers. Positive feedback builds trust and credibility.

Clear Info on Qualifications and Governing Bodies

Transparency is key in the plumbing industry. Your website should provide clear information about your qualifications, certifications, and memberships in relevant governing bodies or associations. This helps establish trust with potential clients. Consider including:


Online reviews can make or break a plumbing business. Positive reviews can boost your reputation and help you stand out from the competition. Here’s how to leverage reviews on your website:

  • Testimonial Page: Create a dedicated page for customer testimonials. Include written reviews, star ratings, and before-and-after photos when applicable.
  • Review Widgets: Use review widgets or plugins to display recent positive reviews from platforms like Google My Business and Yell directly on your website.
  • Encourage Reviews: Encourage satisfied customers to leave reviews on your Google My Business listing and other relevant review platforms.

Simple Navigation

An intuitive and straightforward navigation menu is essential for a plumbing website. Visitors should be able to find what they’re looking for quickly and easily. Here are some navigation tips:

  • Clear Menu Labels: Use clear and concise labels for your menu items, such as “Services,” “About Us,” “Contact,” and “Blog.”
  • Dropdown Menus: If you have a lot of content, consider using dropdown menus to organise subcategories.
  • Contact Information: Ensure that your contact information is easily accessible, either in the header or footer of every page.
SEO Meeting

SEO Essentials for Plumbers

Regularly Updated Google My Business (GMB) Listing

Google My Business is a powerful tool for local businesses like plumbing companies. To maximise its effectiveness:

  • Complete Your Profile: Ensure that your GMB profile is fully filled out with accurate information, including your business name, address, phone number, and business hours.
  • Regular Updates: Post regular updates, such as promotions, special offers, and news, to keep your GMB listing fresh and engaging.
  • Respond to Reviews: Respond to customer reviews on your GMB listing promptly and professionally.

Listings on Local Citations

Local citations are online references to your business name, address, and phone number (NAP) on other websites. To improve your local SEO:

  • Consistency: Ensure that your NAP information is consistent across all online directories and platforms.
  • Claim Local Listings: Claim and optimise your listings on popular local directories like Yelp, Yellow Pages, and Angie’s List.
  • Local Keywords: Use local keywords in your business descriptions and listings to improve your visibility in local search results.

On-Page SEO Focused on Location

Optimising your website for local search is essential for plumbing companies serving specific geographic areas. Here’s what to consider:

  • Local Keywords: Incorporate location-specific keywords into your website’s content, meta tags, and headings.
  • Location Pages: Create dedicated location pages for different service areas or towns you serve.
  • Schema Markup: Use schema markup to provide search engines with structured data about your business, including location details.
Plumbing Blogger

Regular Blogging

Maintaining a blog is not only a web design essential but also a crucial part of your SEO strategy. Here’s how blogging benefits your plumbing website:

  • Fresh Content: Regular blog posts keep your website updated with fresh, relevant content that search engines love.
  • Keyword Targeting: Use blog posts to target specific keywords related to plumbing services in your area.
  • Educational Content: Offer helpful and educational content that addresses common plumbing issues and questions.

Engaging Social Media Content

Engaging with your audience on social media is an important aspect of your online presence. Here’s how to create engaging social media content:

  • Visual Content: Share images and videos of your plumbing work, before-and-after shots, and behind-the-scenes glimpses of your team.
  • Educational Posts: Share tips and tricks related to plumbing maintenance, emergencies, and DIY fixes.
  • Engage with Followers: Respond to comments and messages promptly and engage with your audience by asking questions and conducting polls or surveys.

Plumbers: Follow This To Thrive

If you’re a plumbing company that wants to thrive online in 2024, who wants to be the leading company in your local area or want to dominate Google’s search engine results pages, a well-designed website and a solid SEO strategy are essential for plumbing businesses to thrive. By focusing on mobile-first design, clear CTAs, engaging content, transparency, reviews, simple navigation, GMB optimisation, local citations, on-page SEO, regular blogging, and engaging social media, you can establish a strong online presence that attracts and retains customers. Don’t neglect these plumber web essentials, as they can make a significant impact on your business’s success in the competitive online world. If you’re a plumbing company who has read this article and is thinking, I didn’t realise online marketing for a plumber would be so difficult, that is what we are here for. Please reach out if you would like help with your plumbing website design, SEO or social media marketing.

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